Terms of Service

Last Updated: 10 November 2026

1. Overview

Welcome to Merrylume. Throughout these Terms of Service, the terms "we", "us" and "our" refer to Merrylume.

By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

2. Online Store Terms

By using our website, you confirm that you are legally permitted to enter into a purchase agreement.

You agree not to use our products or website for any unlawful or unauthorised purpose.

3. Products & Descriptions

We make every effort to display our products as accurately as possible, including their descriptions, colours and features.

Please note that minor variations in product appearance may occur due to lighting, screen settings or manufacturing differences.

We reserve the right to update product descriptions, discontinue products or modify product availability where necessary.

4. Pricing & Payments

All prices are displayed in the currency indicated at checkout.

We reserve the right to change product prices at any time. However, any changes will not affect orders that have already been accepted.

Payments must be completed through the available payment methods at checkout.

5. Orders & Acceptance

After placing an order, you will receive an order confirmation email.

We reserve the right to decline or cancel an order where there is a legitimate reason, including suspected fraudulent activity, pricing errors or product unavailability.

If your payment has already been processed and your order is cancelled, you will receive a full refund.

6. Shipping & Delivery

Orders generally require approximately 5–7 business days for processing and dispatch.

After dispatch, estimated delivery takes approximately 8–12 business days.

Delivery estimates are not guaranteed and may vary due to courier delays, customs processing or other circumstances outside our control.

Please refer to our Shipping Policy for further information.

7. Returns & Refunds

We want every customer to be happy with their purchase.

Customers may have statutory rights to cancel eligible online purchases within 14 days of receiving their order under UK consumer law.

Where applicable, customers must notify us of their intention to cancel within this period. Additional time is provided by law to return the goods.

Faulty, damaged or incorrectly supplied products are covered by applicable consumer protection laws.

Please refer to our Refund Policy for further details.

Nothing in these Terms limits your statutory consumer rights.

8. Intellectual Property

All branding, logos, website content, graphics, product imagery and written materials belonging to Merrylume are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially use our content without prior written permission.

9. Limitation of Liability

To the extent permitted by applicable law, Merrylume shall not be responsible for indirect or unforeseeable losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for defective products or your statutory consumer rights.

10. Third-Party Services

Our website may contain links to third-party websites or use external services, including payment providers and delivery companies.

We are not responsible for the content or independent policies of third-party websites.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We only use customer information for legitimate business purposes, including processing orders, arranging delivery and providing customer support, in accordance with applicable data protection laws.

12. Changes to These Terms

We reserve the right to update or amend these Terms of Service when necessary.

Any updates will be published on this page, with the latest revision date displayed above.

13. Governing Law

These Terms of Service are governed by the laws of England and Wales, where applicable.

Nothing in these Terms affects any mandatory consumer protections available under the laws of your country of residence.

14. Contact Information

For questions regarding these Terms of Service, please contact us through our website's Contact Information page.

Business Name: Merrylume

Thank you for shopping with Merrylume.